1. How do I register for a class?
You can register for a class by clicking on the Calendar button and then selecting the tab with the type of class you need at the top of the page. You will see all of our classes and you can click Register on the class that you want to take. You will be able to pay via credit card or by direct billing if your employer has setup an account with us. Continue with the registration and enter your information. Once you press the Confirm button, your enrollment has been finalized and you will receive a confirmation email that you are enrolled.
2. How do I reschedule or cancel my class?
You can cancel or reschedule within 24 hours of registering at no charge. Please contact the office if you wish to change your class date.
At least 7 days notice
Can reschedule/cancel free of charge (must contact the office for refund)
Less than 3 days notice
50% of class fee to reschedule/cancel
Less than 24 hours
75% of class fee to reschedule/no refund
No Show
No refund/loss of class fee
Direct Billing Students (Dominican Hospital, Sutter Maternity, County of Santa Cruz etc)
The same cancellation and reschedule policies apply to your classes as well. If you do not show up to a class, we will still be billing your institution, meaning you will need to pay out of pocket for subsequent classes.
3. Return Policy
You are required to have a book before, during, and after class. We cannot take back books, opened or unopened.
4. How do I pay with a credit card?
You do not have to have a Stripe account to make a payment and can use a debit or credit card. During registering, select pay with Credit Card and it will take you into the payment process. You can also pay over the phone with a credit/debit card, or mail in a check, or come by the office to pay. We accept Visa, MasterCard, American Express or Discover Card.
5. Will my employer pay for my class?
If you are unsure if you are approved through your employer, you can email or call the office and we will gladly check for you. You can also have your HR department contact us to setup an account. We currently have accounts with Dominican Hospital, UCSF, Sutter Maternity, County of Santa Cruz, Campus Kids Connection and Coastline Support. There is an FAQ section dedicated to each of those businesses.
6. Do I need an AHA card to attend a recertification class?
With the new 2015 AHA Basic Life Support Guideline change, there is no longer a different class for those who are currently certified vs first time students. Therefore, you do not need to show proof of your current BLS status to attend one of those courses.
Please note that this is not the case for ACLS or PALS certifications and to be eligible for recertification, you must hold a current, non-expired AHA certification card.
7. If I lose my card can I get a replacement?
We will re-print your card for a fee of $10 for BLS and Heartsaver classes and $20 for ACLS and PALS classes. We do keep a color copy of your original card on file that we can email to you if requested free of charge.
8. Where are classes held?
All of our classes are held here at our office, unless otherwise stated. Our office is located at: 3121 Park Ave, Suite E, Soquel, CA 95073.
9. How should I dress for this class?
Most of our classes require kneeling on the floor and performing chest compressions on a manikin. We recommend wearing comfortable clothes that will allow you to perform these tasks without hindrance.
10. How long is my certification good for?
We teach only American Heart Association classes. These are the most widely accepted certifications and are valid for 2 years, unless your employer requires more frequent renewal.
13. How can I pay for my CPR class?
You can pay for your class using a credit or debit card, cash, or with a check. Payment is due at the time of registration and before students will receive certification cards, unless your employer is covering the cost of the class.
